Be ready, be healthy

Your health and well-being are important to us. We want you to have the resources you need, especially before or during an emergency.

We're here for you with important information

Find help getting food, housing and more with the Community support page
Get updates at www.floridadisaster.org
Read about ways to get care 24 hours a day, 7 days a week
Get your member ID card
Find a doctor
Find a pharmacy from RX Open — the website that will help you find open pharmacies in areas impacted by disaster
Read about ways to get care 24 hours a day, 7 days a week
Learn more about renewing your health plan benefits
Access your personal health record through WebMD

We’re just a call away

Your health and well-being are important to us. We want you to have the resources you need, especially before or during an emergency.

We’re just a call away. Be ready by storing these numbers in your phone so you can reach us.

Member Services 1-844-406-2398 (TTY 711)

Pharmacy Member Services 833-235-2028 (TTY 711)

24-hour Nurse HelpLine 844-406-2398 (TTY 711)

Behavioral Health Services 844-280-9633

Case management 844-406-2398 (TTY 711) or call your Case Manager directly

Transportation 877-671-6671 in Broward, Miami-Dade and Monroe counties or 877-779-8617 in all other counties

For updates and information from the state 800-342-3557

Get help near you. You can:

Find help getting food, housing and more with the Community support page
Get a ride to your health care visits and other places by visiting the Transportation page
Learn simple tips on how to prepare you and your family from Ready.gov
Get updates at www.floridadisaster.org

Get your medication

Find a pharmacy that’s open near you. RX Open

Because of the state of emergency:

You may be able to refill your prescription now, even if you’re not due for a refill. Call Member Services to see if you can get a 30-day emergency prescription refill of your maintenance medicine now.
If you need to go to a different pharmacy because of Tropical Storms Elsa or Fred, call Member Services, and we’ll help you get your refill at a different location.

Have the medical supplies you need

Have the medical supplies you need. Case managers can help you get the items you need like durable medical equipment or finding Personal attendant services (PAS).

We can get you ready by finding another treatment site before or after an event, such as a dialysis center or new pediatric specialists.

Case management
1-844-406-2398 (TTY 711) or call your Case Manager directly

It’s easier than you think to be ready

It’s easier than you think to be ready. Keep your health in mind by knowing:

What you can prepare ahead of time like lists of important phone numbers and medications
What to take with you if you have to go, such as your filled prescription medications and important documents

Take some of the stress out of an emergency. Store the important numbers you might need in your phone now

What you need to know — in your phone

Member Services/24-hour Nurse HelpLine 1-844-406-2398 (TTY 711)
Primary care provider (PCP)
Any specialists you see
Your pharmacy — You can also store a list of your medications under this number for quick reference.
Your veterinarian’s office — Get in touch quickly if your pet gets sick or injured, or if you’re separated from your furry loved one.