Your health and well-being are important to us. We want you to have the resources you need, especially before or during a state of emergency or natural disaster.
A team approach to better care
We are an HIV/AIDS Medicaid specialty plan in Florida. Since 2010, we have been helping members living with HIV/AIDS get access to the care and services that will help them the most. Every member receives a personal treatment plan from a highly trained doctor. Members in case and disease management programs work with one of our case managers on a personal care plan to meet their health goals.
Ready. Set. Renew.
DCF will advise you when it’s time to renew your Medicaid benefits application.
Look out for DCF's yellow striped envelope!
Take steps now to protect yourself and your family. For more information and watch helpful how-to videos from the Department of Children and Families.
Be aware of scams and fraud during Medicaid renewals. There is no cost to complete a Medicaid renewal and if we reach out to you about renewing your coverage, we will never ask for money.
We’re ready to help
We’re ready to help our members impacted by hurricanes and natural disasters. Learn more
Clear Health Alliance provides
Doctors who specialize in HIV/AIDS treatment
Case managers to coordinate your care
A treatment plan to keep you healthy
Mental health and substance abuse services
The highest level of privacy
All of your Medicaid benefits, plus extras to help you live your best
See all benefitsTransportation Vendor Change
If you are a member in regions 1-9, your nonemergency transportation vendor is changing to Ride2MD on 06/01/2022. No action is needed on your part. You have the same benefits. You can continue to call the same numbers on the back of your member ID card.
If you, or anyone in your household, have standing orders or prior approvals for trips, that information will be sent to the new vendor.
Call Member Services at 844-406-2398 (TTY 711) Monday through Friday, 8 a.m. to 7 p.m. Eastern time if you have questions. Thank you.
News and updates
Introducing Sydney Health
Download the Sydney Health mobile app from your app store and log in using the same Clear Health Alliance username and password.
Download Sydney Health
Take your Health Risk Assessment (HRA)
The Health Risk Assessment (HRA) is a quick and easy health questionnaire. When we know more about your health, we can help you get the right care.
Take your HRA
